GTC

General Terms and Conditions of Business

1. scope of application

For all orders via our online store the following terms and conditions apply. Our online store is aimed exclusively at consumers.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity. Entrepreneur is a natural or legal person or a partnership with legal capacity, which acts in exercise of its commercial or independent professional activity when concluding a legal transaction.

2. contracting party, conclusion of contract, correction possibilities

The purchase contract is concluded with Olivier Industries and its contractual partners.

The presentation of the products in the online store is not a legally binding offer, but a non-binding online catalog. You can add our products to your shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained in the order process. By clicking on the order button, you place a binding order for the goods contained in the shopping cart. The confirmation of receipt of your order is sent by e-mail immediately after sending the order.

When the contract with us is concluded depends on the payment method you have chosen:

PayPal
During the ordering process you will be redirected to the website of the online provider PayPal. There you can enter your payment details and confirm the payment order to PayPal. After submitting the order in the store, we request PayPal to initiate the payment transaction and thereby accept your offer.

Pay direct
After placing the order you will be redirected to the website of the online provider paydirekt, where you confirm the payment order to paydirekt. After submitting the order, we request paydirekt to initiate the payment transaction and thereby accept your offer.

3. contract language, contract text storage

The languages available for the conclusion of the contract are German and English.

We save the text of the contract and send you the order data and our terms and conditions in text form. You can view the contract text in our customer login.

4. terms of delivery

In addition to the indicated product prices, shipping costs may be incurred. You will find more detailed information about possible shipping costs in the offers.

We deliver only by shipping. A collection of the goods is unfortunately not possible.

 We also deliver to packing stations under certain conditions, please contact us.

 5. payment

In our store you can choose between the following payment methods:

PayPal
During the ordering process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or first register, legitimize with your access data and confirm the payment instruction to us. After placing the order in the store, we will ask PayPal to initiate the payment transaction. The payment transaction will be executed automatically by PayPal immediately afterwards. You will receive further instructions during the ordering process.

Pay direct
After placing your order you will be redirected to the website of the online provider paydirekt. In order to be able to pay the invoice amount via paydirekt, you must have an online banking account that has been activated for participation in paydirekt, be registered there or register first, identify yourself with your access data and confirm the payment order to us.

Immediately after the order, we will request paydirekt to initiate the payment transaction. The payment transaction is automatically executed by paydirekt. You will receive further instructions during the ordering process.

6. reservation of proprietary rights

The goods remain our property until full payment is received.

 7. transport damages

 If goods with obvious transport damages are delivered, please complain about such defects to the deliverer as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, especially your warranty rights. However, you help us to be able to assert our own claims against the carrier or the transport insurance company.

 8. warranty and guarantees

Unless expressly agreed otherwise below, the statutory liability for defects shall apply.
The following applies to used goods: if the defect occurs after one year from delivery of the goods, claims for defects are excluded. Defects that occur within one year from delivery of the goods can be claimed within the statutory limitation period of two years from delivery of the goods.
The above limitations and shortening of the time limit do not apply to claims based on damages caused by us, our legal representatives or vicarious agents
- in case of injury to life, body or health
- in case of intentional or grossly negligent breach of duty and fraudulent intent
- in case of violation of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations)
- within the framework of a guarantee promise, if agreed or
- as far as the scope of application of the product liability law is opened.
Information on any additional warranties that may apply and their exact conditions can be found with the product and on special information pages in the online store.

Customer service: Our customer service is available for queries, via email at [email protected]

9. liability

For claims based on damages caused by us, our legal representatives or vicarious agents, we are always liable without limitation
- in case of injury to life, body or health
- in case of intentional or grossly negligent breach of duty
- in the case of guarantee promises, if agreed, or
- as far as the scope of application of the product liability law is opened.
In the event of a breach of material contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, liability shall be limited in amount to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected.
Otherwise, claims for damages are excluded.

10. dispute resolution

 The European Commission provides a platform for online dispute resolution (OS), which you can find here We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.